As part of my work with Tesco, from 2023 to 2026, I was also lead product designer on an enterprise aplication for monitoring and testing the quality of products sold at Tesco.

Working closely with product and engineering, I played a key role in evolving the web application from a simple tool for reviewing product standards and entering test data, into a central hub of quality data where Tesco colleagues and suppliers can gain valuable insights into product performance and underlying trends.

Improving quality while maintaining strong price competitiveness is a key business objective for Tesco. We know that increasing the customer quality perception by just 1%, can equate to around £23.8m a week, or £1.2bn a year, in extra in sales, so allowing technical teams, product developers and assessors to target the right products to monitor and improve is really important.

In 2024, the application prevented over £900,000 in potential refunds through the rejection of around 750,000 poor quality products in depots.

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